1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry stated in the Terms of Service.


2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

The Item has not been received by Buyer;
The Item was defective and/or damaged on delivery;
The Item received is incomplete (missing quantity or accessories);
Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
The Item received is a counterfeit item**;
The Item received has physical damage (e.g. dented, scratched, shattered);
The Item received is faulty (e.g. malfunction, does not work as intended);
By way of private agreement with Seller and Seller must send his/her confirmation to Youth Signature confirming such agreement;
Change of mind*;
Expired products; or
Empty / suspicious parcels.


*Items of certain categories are not eligible for Change of Mind returns and/or refunds.

2.2 Buyer’s application must be submitted via the email.

2.3 Youth Signature will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

2.4 Please note that, if required by Youth Signature, Buyer must ship the Item to a location designated by Youth Siganture within five (7) calendar days after the return request is approved.

2.5 The approval of your request for refund and return will be made by Youth Signature in its sole discretion. Buyer acknowledges and agrees that Youth Signature’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Youth Signature or its affiliates in relation to such decision.

2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Youth Signature to request Youth Signature to continue to hold the purchase monies until a formal determination is available. Youth Signature will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.


3. Condition of Returning Item

3.1 For Change of Mind returns and/or refunds, and subject always to Clause 2.1, Buyer must ensure that the Item remains unused with its tag (if any) remaining on the Item when returning the Item. Without limiting the generality of the foregoing:

a) Items must be returned in their original, unopened packaging, with seals and shrink-wrap intact. All tags, manuals, and accessories that were included with the purchase must be returned as well;

b) For clothing and wearables, Items must be unworn (except for trying on purposes), unwashed, with all original tags attached, and must not have signs of wear or use; and

c) For health and beauty products, Items must be unopened and in their original packaging.

3.2 For other refund and/or returns permitted under Clause 2.1, to enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.


4. Refunds

4.1 Buyer will only be refunded after Youth Signature has received the confirmation from Seller that Seller has received the returned Item. If you have any questions on how to return your item or the status of your refund, please contact us at [email protected].